Quality Assurance and Tech Support Agent

Responsibilities included testing Course Based Training software for final release. Testing included documenting issues found while testing the software and communicating with development and project leads. I was also in charge of installing and maintaining computer hardware for all desktops and laptops. I was then promoted to level 2 phone technical support, where I assisted external clients and staff with software related technical issues. Responsibilities included support of systems running Win NT, Win 95, Win 98, MS Office, custom in-house Java applications, and a variety of third party software. I was then moved into product development where I helped “assemble” our course based training software. During my time in product development, I gained extensive knowledge in MS Interdev, SourceSafe, HTML, and VB Script.